Avoiding counterfeit goods on Amazon: mission impossible?
I mentioned previously that I seldom shop for electronics on Amazon.com any more, preferring B&H Photo whenever possible. I now have another reason: avoiding counterfeit goods.
My company boardroom is in an electromagnetic war zone—dozens of competing WiFi access points combined with electronic interference from the US-101 highway just outside make WiFi reception tenuous at best, and unusable more often than not. To work around this, we set up a wired Ethernet switch, and since most of our staff use MacBook Airs, Apple USB Ethernet adapters purchased from Amazon. When I side-graded from my 15″ Retina MacBook Pro to a much more portable 12″ Retina MacBook, I wasn’t able to connect using the dongle, and the name of the device was interspersed with Chinese characters. At first I thought it was an issue with my Satechi USB-C hub, but I experienced the same problems via a genuine Apple USB-C multiport adapter as well.
Eventually I figured out the Ethernet dongles were counterfeit. The packaging, while very similar to Apple’s, was just a tiny bit off, like amateurish margins between the Apple logo and the edges of the card. On the dongles themselves, the side regulatory disclosures sticker was inset, not flush with the body of the adapter.
Counterfeiting is a major problem. By some accounts, one third of all Sandisk memory cards worldwide are counterfeits. In some cases like chargers or batteries, your equipment could be at risk, or even your very life. The counterfeit adapters we purchased from Amazon did not come from Amazon themselves but from a third-party merchant participating in the Amazon marketplace. To Amazon’s credit, we returned them for a prompt, no questions asked refund even though we bought them over six months ago, but it is hard to believe Amazon is unaware of the problem rather than willfully turning a blind eye to it.
My first reaction was to tell our Office Manager to make sure to buy only from Amazon rather than third-party merchants (pro tip: including “amazon” in your Amazon search terms will do that in most cases). Unfortunately, that may not be enough. Amazon has a “fulfilled by Amazon” program for merchants where you ship your goods to them, and they handle warehousing and fulfillment. These “fulfilled by Amazon” items are also more attractive to Prime members. One option Amazon offers is Stickerless, commingled inventory where the items you send are put into a common bin. Amazon still has the ability to trace the provenance of the item through its inventory management, but for purposes of order fulfillment they will be handled just like Amazon’s own stock. Some categories like groceries and beauty products are excluded, but electronics are not.
The implications are huge: even if the vendor is Amazon itself, you cannot be sure that the item is not counterfeit. All the more reason to buy only from trustworthy, single-vendor sites like B&H, even if shipping is a bit slower.